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Terms & Conditions

We aim to uphold the highest level of commitment to customer care and your complete satisfaction is at the top of our priority list! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of unopened packages within 30 days of the sale date and issue a full refund.

Always inspect your package(s) immediately upon receipt. This means you must open your box(es) and inspect the merchandise inside! This is for your own protection in the event you must request an exchange or refund.

That's the short version. Please read our complete terms of use and privacy policy for full details.

Exchange / Refund Policy:

Exchanges and refunds will be accepted up to 30 days from the date you receive your product. The 30 day period starts the day the shipping carrier confirms delivery via the tracking number on the package(s). In order to receive an exchange or refund, you must meet the following requirements in full within the 30 day period:

  1. All merchandise must be returned, and in our possession, in its original packaging, unopened and in unused, resalable condition within the 30 day period.
  1. You must submit a brief questionnaire detailing your request.
  1. Once we receive your questionnaire, we will review it and if applicable, provide an RMA # (Return Merchandise Authorization) number, as well as instructions for returning the merchandise, within 48 hours.
  1. Once you have the RMA #, you must return the merchandise, and then, email our support staff the RMA # and tracking # of your package, here: http://www.yogahubsupport.com/
  1. The package must be clearly labeled with the RMA #. For example, “RMA # 12345”.

Shipping costs for exchanging merchandise will only be reimbursed if the exchange is requested due to defective merchandise. The reimbursement amount will be issued at our sole discretion and shall not exceed the amount paid for shipping of the original order.

Exchange requests made beyond the 30 day period will not be granted regardless of the item(s) condition.

Failure to meet any of the requirements above, as well as submitting misleading information on the questionnaire, will result in a denial of your request.

Policy Regarding Digital Download Products

Due to the ease with which downloadable digital products can be reproduced and duplicated, we are unable to offer refunds of any kind once a digital product is purchased. We apologize for the inconvenience this may cause, but we believe this is a measure needed to keep pace with today's technology.

Policy Regarding Damaged or Defective Merchandise

Handling Packages Damaged During Delivery

If the package is visibly damaged upon arrival, refuse shipment and have the driver return the package marked damaged. Immediately notify our office of shipment refusal by contacting us at: http://www.yogahubsupport.com.

Once we receive the returned merchandise, we will contact you within 48 hours providing you with a status for your re-shipment.

Handling Merchandise Damaged During Shipment

If your merchandise is damaged, YOU MUST meet these requirements within 3 business days:

  1. Please COMPLETE the online questionnaire.
  1. Once the questionnaire has been received, we will evaluate your request and, if approved, we will provide an RMA # (Return Merchandise Authorization) number, as well as instructions for returning the merchandise, within 48 hours.
  1. Once you have the RMA #, you must return the merchandise, and then, email our support staff the RMA # and tracking # of your package, here: http://YogaHubSupport.com.
  1. The package must be clearly labeled with the RMA #. For example, “RMA # 12345”.

If contact is not made within 3 business days of product delivery, the right to request compensation for damaged merchandise is forfeited.

Claims for damaged merchandise will be rejected if:

a. The return merchandise is not adequately packaged, leading to further merchandise damage.
b. The questionnaire is not submitted within 72-hours of delivery.
c. Merchandise is returned without an approved RMA #.
d. The merchandise is not received within 5 business days of refund/exchange/damage approval.
e. There is a discrepancy between the description that was provided in the questionnaire and the actual damages.

Policy Regarding Lost Merchandise

Lost Packages After Delivery Has Been Confirmed

We assume no liability for packages that are lost or stolen after delivery has been confirmed by our shipping carrier. Furthermore, we assume no liability for packages lost after delivery for circumstances beyond our control (i.e. theft, incorrect address, etc.). If this is a concern for any reason, we recommend purchasing the signature confirmation option available on all our shipments, so that the carrier will only release the package to you. Merchandise shipments purchased without signature confirmation that subsequently become lost or stolen will not be replaced. If there is a reasonable chance your merchandise will become lost after it has been delivered, we recommend you purchase signature confirmation for your package.

Lost or Delayed Packages

We do not guarantee any package(s) from being lost or delayed by the shipping carrier. In the event your package(s) are either lost or delayed in transit by the shipping carrier we will attempt to track the package through the shipping carrier. A claim will then be filed by us with the shipping carrier for a credit refund. In the success of such a claim we will then issue a new product to be sent with a credit issued for shipping.

Incorrect or Incomplete Address:

We assume no liability for the delivery to any incorrect, or incomplete, address you may have provided us.

Lost Returned Goods

We assume no liability for lost returned goods. All claims for lost returned merchandise must be filed with the shipping carrier used for the return shipment. We recommend using tracking numbers whenever possible. If a return shipment, requiring a refund or exchange in response, becomes lost, the return or exchange cannot be processed.

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